Call Center Services

Today, companies not only sell their goods or services but also offer after sale services for attaining a loyal customer. The aim is to be preferred in the future business activities through establishing loyalty.

Over the last several years, Call Center Services is rapidly changing business environment that we are involved forces businesses to develop new products, new ways of satisfying customers and increases their responsibility toward customers through offering a variety of services after sale.

In a call centre, large volumes of call are expected from the customers, so to facilitate and manage those frequent calls, UNITECH provides service of inbound call centres, outbound call centres, contact centres, and blended call centres. There is no doubt that information technology will always enable call centres to expand their business

UNITECH provides you the following cost-effective services:

• IVR service or phone answering service.
• Troubleshooting/technical support services for products
• Messaging services
• Voice Mail ordering
• Outbound Telemarketing services.
• The service also includes skip tracing, payroll processing, application. processing, including researching and analyzing
• The VoIP services with Caller ID, call forwarding and answering services with VoIP equipment’s (phone handset, keyboard or PBX, and PSTN). With quick installation.
• CRM, Web Designing and hosting services.
• WIFI solution for the entire organization.
• Cloud solution to store and backup data of every clients and employees.
• IT consultation service for proper IT management.
• Unified communication with suitable mobile device to be used for business purpose for high level employees.
• Private IP network with full protection and security of server.
• Regular examining and maintenance of hardware and software services.
• Infrastructure upgradation to meet with current IT generation requirement.
• 24/7/365 days helpline service

For business and IT related queries contact us!